Which are the penalties in case of cancellation?

Penalty of 20% if the communication is made on the 14th day before the date of the arrival of the customers;30% if the communication is made from the 13th to the 4th day before the date of the arrival of the customer; 50% if the communication is made in the last three days.

No penalty when the cancellation dues to circumstances beyond one's control (public calamities, strikes, epidemics, etc); 100% no show.

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